GDPR – Pawsome Chaos

Frequently Asked Questions

Got questions? We've got answers. (And probably some chaos mixed in.)

Good things come to those who wait — and so does your chaos. Most orders are produced and shipped within 5-10 business days. We're a print-on-demand operation, which means your order is made especially for you. Worth it, we promise.

Yes! We ship across the EU and beyond. Delivery times may vary depending on your location, but we'll always keep you updated with tracking info.

We accept returns within 14 days of delivery, as long as the item is unused and in its original condition. Because our products are printed on demand especially for you, we're unable to accept returns simply due to a change of heart — but if something arrives damaged or faulty, we'll sort it immediately. No drama (well, maybe a little).

Oh no — that's not the kind of chaos we're about. Please contact us within 7 days of receiving your order with a photo of the damage and we'll send a replacement or issue a full refund. No questions asked (well, just the one — can you send a photo?).

We take our chaos seriously. All products are printed using high-quality direct-to-garment or dye-sublimation printing, depending on the item. Colours are vibrant, graphics are sharp, and the results are gloriously unhinged.

We accept all major credit and debit cards, PayPal, and Shop Pay. Basically, if it's a legitimate way to pay, we're on board.

Absolutely. All payments are processed securely through Shopify's encrypted checkout. We never store your card details. Your money is safe — unlike your shoes around our dogs.

We'd love to hear from you — complaints, compliments, or just photos of your pets causing chaos. Reach us at hello@pawsomechaos.com and we'll get back to you within 1-2 business days.

All our products are made for humans to enjoy — mugs, totes, blankets and apparel. While we love pets more than most, our items aren't designed to be chewed on (we're looking at you, Staffy). Please keep products out of reach of your furry chaos agents.

We're working on it! Custom and personalised orders aren't available just yet, but watch this space — great things are coming. In the meantime, our existing range has plenty of personality to go around.

We do our best. Print-on-demand means we only produce what's ordered — no overstock, no waste. We're continuously working to improve our packaging and supplier choices. Chaos, but make it conscious.

When you submit a Data Subject Access Request (DSAR) through our Compliance page, our compliance provider, Consentmo, processes your IP address and email solely to fulfill your request. For more details, see Consentmo’s Data Processing Policy .

Data Rectification

If your account data is inaccurate, update or correct it using the link below.

Data Portability

You can use the links below to download all the data we store and use for a better experience in our store.

Access to Personal Data

You can use the link below to request a report which will contain all personal information that we store for you. We will respond within 30 days.

Right to be Forgotten

Use this option if you want to remove your personal and other data from our store. Keep in mind that this process will delete your account, so you will no longer be able to access or use it anymore.

Right to Restrict Processing

You can request to limit or temporarily stop the processing of your personal data under certain circumstances. Please contact us at info@houseofzuri.shop for assistance.

Right to Object

You have the right to object to certain types of data processing, including direct marketing or processing based on legitimate interests. Contact us to submit your objection at info@houseofzuri.shop.